Cancellation Policy
Last Updated: August 22, 2026
At Almaher Oud, we understand that you may occasionally need to cancel an order. This Cancellation Policy explains how order cancellations are handled for purchases made through https://almaheroudsa.com/.
1. Cancelling an Order
Customers may request cancellation of an order by contacting our customer service team as soon as possible after placing the order.
Cancellation requests should include:
- Order number
- Customer name
- Phone number or email address used for the order
- Reason for cancellation, if applicable
2. Cancellation Before Dispatch
If your cancellation request is received and approved before your order has been processed or dispatched, we will generally cancel the order and, where applicable, issue a refund through the original payment method.
The time required for the refund to appear may depend on the relevant payment provider or financial institution.
3. Orders Already Dispatched
Once an order has been dispatched to the delivery address, it may no longer be possible to cancel it directly.
In such circumstances, you may need to receive the order and follow our Refund Policy and applicable return procedures.
4. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered because the customer provided an incorrect, incomplete, or inaccessible address or contact information, additional delivery charges or other applicable costs may apply.
Where permitted, the customer may be responsible for costs associated with re-delivery.
5. Failed or Rejected Orders
We reserve the right to cancel or refuse an order where reasonably necessary, including circumstances involving:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Payment authorization failure
- Incomplete or inaccurate customer information
- Delivery limitations
- Technical or system errors
- Other circumstances permitted by applicable law
If we cancel an order for which payment has already been received, an eligible refund will be processed.
6. Promotional Orders
Orders placed using promotional discounts, special offers, coupon codes, or limited-time campaigns may be subject to additional terms.
If an order is cancelled, any promotional benefit may not be reinstated unless specifically stated in the relevant promotion.
7. Cancellation and Refunds
Cancellation of an order does not automatically guarantee a refund in every circumstance.
Refund eligibility will depend on:
- Whether the order has been processed or dispatched
- The reason for cancellation
- The applicable Refund Policy
- The applicable payment method
- Applicable consumer protection laws and regulations
8. How to Request a Cancellation
To request cancellation, contact us as soon as possible:
Business Name: Almaher Oud
Website: https://almaheroudsa.com/
Email: sales@almaheroudsa.com
Please include your order number so that we can locate and process your request efficiently.
9. Changes to This Policy
We may update this Cancellation Policy from time to time to reflect changes to our business practices, Website, or applicable legal requirements.
The latest version will always be published on this page.