Refund and Returns Policy
Last Updated: August 22, 2026
At Almaher Oud, we want you to be satisfied with your purchase. This Refund Policy explains the circumstances under which orders may be cancelled, returned, exchanged, or refunded when purchased through https://almaheroudsa.com/.
1. Eligibility for Returns
Because our products include perfumes, oud, attar, bakhoor, room fresheners, and fabric fresheners, returned products must meet the applicable hygiene and product-condition requirements.
To be eligible for a return, the product generally must:
- Be unused and unopened
- Remain in its original packaging
- Include all original accessories, packaging, and materials
- Be returned in a condition suitable for resale
- Be accompanied by proof of purchase or order information
Products that have been opened, used, sprayed, tested, or otherwise altered may not be eligible for return for hygiene and safety reasons, except where the product is defective, damaged, incorrect, or applicable law provides otherwise.
2. Damaged or Incorrect Products
If you receive a product that is damaged, defective, leaking, or different from the product you ordered, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Your name and contact details
- A description of the issue
- Clear photographs or videos showing the product and packaging, where applicable
After reviewing the claim, we may offer an appropriate solution, which may include replacement, exchange, store credit, or refund, depending on the circumstances and applicable law.
3. Change of Mind
If you simply change your mind after receiving your order, the product may only be returned if it meets the eligibility requirements of this policy and any applicable consumer protection requirements.
Due to the nature of fragrance products, opened or used perfumes, attars, oud, bakhoor, and similar products may not be accepted for return unless they are defective, damaged, incorrect, or otherwise covered by applicable law.
4. Non-Returnable Products
Unless otherwise required by applicable law, the following may not be eligible for return:
- Opened or used fragrance products
- Products that have been sprayed or tested
- Products without their original packaging
- Products damaged after delivery due to improper use or storage
- Products returned without proof of purchase
- Gift cards, where applicable
- Customized or specially prepared products, where applicable
5. Refund Process
Once an approved return has been received and inspected, we will notify you regarding the outcome.
If your refund is approved, the refund will generally be processed through the original payment method, where technically possible.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
6. Shipping Costs
Original shipping charges may not be refundable unless the return is due to an error on our part, a defective or damaged product, or where applicable law requires otherwise.
Where a return is approved because we sent an incorrect, defective, or damaged product, we may arrange or reimburse reasonable return shipping costs as appropriate.
7. Exchanges
Where an eligible product is approved for exchange, we may replace it with the same product or another appropriate product, subject to availability.
If the requested replacement is unavailable, we may provide another appropriate remedy, including a refund or store credit where applicable.
8. Refunds for Cancelled Orders
If an order is successfully cancelled before dispatch, an eligible refund may be issued through the original payment method.
If the order has already been dispatched, the cancellation may instead be handled according to the return provisions of this policy.
9. Fraudulent or Unauthorized Transactions
We reserve the right to investigate and refuse refunds associated with suspected fraudulent, abusive, or unauthorized transactions, subject to applicable law.
10. Contact Us
For return or refund requests, please contact us with your order details:
Business Name: Almaher Oud
Website: https://almaheroudsa.com/
Email: sales@almaheroudsa.com